'Without a doubt the biggest change I've seen in the last five years is the issue of vicarious liability', he said. Len D'Cruz, Head of BDA Indemnity, believes one provided a significant change to the landscape of dental indemnity. So, what is the reality of the dental indemnity landscape? How has it changed, and how has it evolved to meet those changes? BDJ In Practice spoke to four indemnity organisations to find out.Īs with all landscapes, some changes are minimal and some are a complete 180.
again, this is simply the reality of the situation. Of course, it is not all to do with the patient/practitioner relationship - far from it. Not only have the parameters in which dental professionals operate changed, but the type, form and shape of indemnity has too. That service comes with minimum expectation levels, and those expectations have crept up throughout my time as Editor of this publication.Īs a result, the indemnity sector has to be alive to these complaints, as with the increase in appetite for non-surgical facial aesthetics and managing the fallout from dental tourism gone wrong. Dentistry might be free to some, but for most, it isn't, and is therefore seen as a service. I have often spoken about and referred to the ever-increasing demands patients and consumers alike exert on the 'service provision' industry.
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